Delivery
Our standard shipping charges are listed below. If you have any special requests, please don’t hesitate to get in contact with us to discuss your needs.
| Area | Shipping Costs |
| UK Mainland |
Pallet delivery kerbside (client will need to move and dispose of pallet) £49 Delivery & Assembly & Packaging disposal: £99 Clearance - Delivery & Assembly & Packaging disposal: £179 |
| Scottish Highlands | Approx. £65 surcharge, please contact us for exact pricing |
| UK Islands & Ireland | Please contact us |
If you are not available to accept a delivery, it can be stored for you for up to 2 weeks without charge. After this time, you will be liable to pay £25 per week per item to cover storage costs. To avoid this situation please notify us when you order if you are likely to be away on holiday around the estimated delivery time so that we can do our best to arrange the delivery time with our suppliers.
Returns & Refunds
Made to Order items (eg. Sofas or Armchairs in your chosen fabric, or custom dining chairs) are tailor made to your taste and so we are unable to accept returns unless the item is damaged. If the item is damaged we will do everything possible to rectify the problem.
Stock items purchased online can be returned if unwanted within 7 days of receipt in exchange for a full refund of the amount paid. If goods are bought in store and are not faulty, we may take them back for exchange or a credit note at the discretion of the Store management. This does not apply to items which are made to order.
If goods are genuinely faulty, Julia Jones Ltd will ensure that this is rectified either through repair, replacement or refund. This does not include faults of a cosmetic nature arising from normal wear and tear. This does not affect your statutory rights and is in accordance with the Sale of Goods Act 1979.
We reserve the right not to accept any order request if we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; one or more of the goods ordered was incorrectly described or priced on the website; or the payment transaction is not authorised. If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the order as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.